Refund policy

Return & Refund Policy

We accept return requests within 30 days after delivery.

Return Eligibility

Supplements must be unopened, unused, and in their original packaging with all safety seals intact. You’ll also need your order number or proof of purchase.

Opened or used supplements are not eligible for change-of-mind returns. If your item arrives damaged, defective, or incorrect, please contact us so we can help.

Purchases made using promotional discounts or subscription savings remain eligible under these same conditions. Gift cards are non-returnable.

Starting a Return

Email hello@omnicoastgoods.com with your order number and the items you wish to return.

Once approved, we’ll provide return instructions. Please do not send items back before receiving approval.

Approved returns should be sent to:

Omnicoast Goods
5301 Polk St #14
Houston, TX 77023
United States

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns. If we provide a prepaid label, we’ll disclose its cost before you agree to use it and deduct that amount from your refund.

Omnicoast Goods covers return shipping when we confirm that an item arrived damaged, defective, or incorrect.

Original shipping charges are not refunded for change-of-mind returns. If we made an error with your order, we’ll cover the costs needed to resolve it.

Damaged or Incorrect Items

Please inspect your order upon arrival. If something is damaged, defective, or incorrect, contact hello@omnicoastgoods.com promptly with your order number and, where possible, photos of the item and packaging.

We’ll review the issue and arrange an appropriate replacement or refund.

Discounts and Free Gifts

Refunds are based on the amount actually paid for the returned items, after applicable discounts.

Complimentary gifts have no refundable cash value. You do not need to return a complimentary gift with an otherwise eligible return.

Subscription Orders

Subscription deliveries follow the same return requirements as one-time purchases.

Returning an item does not cancel your subscription. To stop future renewals, use the Manage your subscription link in your subscription emails or contact us for assistance.

International Returns

The same return eligibility and 30-day request window apply to orders shipped to Canada and Mexico.

Customers are responsible for change-of-mind return shipping to our U.S. return address. Duties, taxes, or clearance fees paid directly to a carrier or customs authority cannot be refunded by Omnicoast Goods; contact the organization that collected those charges about any available refund process.

Exchanges

We do not offer direct exchanges. To request a different item, start a return for the eligible original item and place a separate order.

Refund Processing

We’ll notify you after receiving and inspecting your return and confirm whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since approval, contact hello@omnicoastgoods.com.

This policy does not limit any rights you may have under applicable consumer protection laws.